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Outages

See real-time information on current and planned service interruptions. You’ll find details on affected areas, estimated resolution times, and updates as we work to restore services.

Current Outages

QLD - Postcodes 4723, 4742, 4745, 4746 — 20/10/2025 10:30 AM

Active

Impacted Customers: 2,724

Suspected Reason: Under investigation

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 05/12/2025 8:00 AM

QLD - Postcodes 4378, 4380 — 03/12/2025 12:25 PM

Active

Impacted Customers: 1,298

Suspected Reason: Under investigation

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

QLD - Postcodes 4581, 4655, 4800, 4876, 9998, 9999 — 03/12/2025 8:35 AM

Active

Impacted Customers: 1,125

Suspected Reason: Under investigation

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

WA - Postcodes 6725, 6726 — 03/12/2025 8:25 AM

Active

Impacted Customers: 1,484

Suspected Reason: Under investigation

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

NT - Postcodes 0850, 0852, 0853 — 30/11/2025 4:30 PM

Active

Impacted Customers: 397

Suspected Reason: 4G service outage due to site failure

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

WA - Postcodes 6721, 6722 — 30/11/2025 1:25 PM

Active

Impacted Customers: 427

Suspected Reason: 4G service outage due to site failure

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

WA - Postcodes 6330 — 29/11/2025 9:20 AM

Active

Impacted Customers: 1,234

Suspected Reason: 4G service outage due to site failure

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

QLD - Postcodes 4680, 4800 — 26/11/2025 8:25 AM

Active

Impacted Customers: 4,069

Suspected Reason: Under investigation

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

NT - Postcodes 0822, 0880 — 16/11/2025 9:15 AM

Active

Impacted Customers: 1,246

Suspected Reason: 4G service outage due to site failure

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

NSW - Postcodes 2440, 2450, 2454, 2456, 2460, 2474 — 01/11/2025 12:15 PM

Active

Impacted Customers: 1,332

Suspected Reason: 4G service outage due to site failure

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

QLD - Postcodes 4377, 4382, 4800, 4858, 4859, 4860, 4871, 4879 — 30/10/2025 2:58 PM

Active

Impacted Customers: 2,191

Suspected Reason: Telstra Network (Hardware/Software/Config)

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 04/12/2025 3:00 PM

International Roaming Restrictions in Russia — 06/10/2025 12:00 AM

Active

Suspected Reason: Russia has put in International Roaming restrictions since 6th October 2025. This will impact the ability to receive the Warning and Welcome SMS notifications. Voice services are not expected to be impacted and should be fully available.

Service Impacted: International Roaming

Expected Time for Resolution: Undetermined

Last Update: 15/10/2025 6:23 PM

Resolved Outages

QLD - Postcodes 4570 — Resolved

Resolved

Impacted Customers: 1,251

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 27/11/2025 4:45 PM

NSW - Postcodes 3691, 3700 — Resolved

Resolved

Impacted Customers: 1,347

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 26/11/2025 8:30 AM

QLD - Postcodes 4313, 4314, 4514, 4515, 4517, 4518, 4701, 4702 — Resolved

Resolved

Impacted Customers: 3,979

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 26/11/2025 8:30 AM

VIC - Postcodes 3081, 3374, 3377, 3380, 3381, 3384, 3385, 3387 — Resolved

Resolved

Impacted Customers: 1,978

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 25/11/2025 3:00 PM

QLD - Postcodes 4514 — Resolved

Resolved

Impacted Customers: 1,873

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 25/11/2025 3:00 PM

QLD - Postcodes 4655, 4876, 9998, 9999 — Resolved

Resolved

Impacted Customers: 1,125

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 25/11/2025 3:00 PM

VIC - Postcodes 3851, 3875, 3878, 3880, 3882 — Resolved

Resolved

Impacted Customers: 1,843

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 25/11/2025 3:00 PM

VIC - Postcodes 3851, 3875, 3878, 3880, 3882, 3902, 3904 — Resolved

Resolved

Impacted Customers: 1,645

Service Impacted: Mobile 4G Services

Summary: 4G service outage due to site failure

Resolved: 25/11/2025 3:00 PM

NSW - Postcodes 2580 — Resolved

Resolved

Impacted Customers: 1,056

Service Impacted: Mobile 4G Services

Summary: 4G service outage due to site failure

Resolved: 25/11/2025 3:00 PM

SA - Postcodes 5720, 5722, 5725, 5731 — Resolved

Resolved

Impacted Customers: 329

Service Impacted: Mobile 4G Services

Summary: Telstra Network (Hardware/Software/Config)

Resolved: 25/11/2025 3:00 PM

WA - Postcodes 6713, 6714 — Resolved

Resolved

Impacted Customers: 675

Service Impacted: Mobile 4G Services

Summary: 4G service outage due to site failure

Resolved: 24/11/2025 8:30 AM

NT - Postcodes 0822, 0838, 0841 — Resolved

Resolved

Impacted Customers: 574

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 24/11/2025 8:15 AM