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Outages

See real-time information on current and planned service interruptions. You’ll find details on affected areas, estimated resolution times, and updates as we work to restore services.

Current Outages

WA - Postcodes 6530, 6532 — 13/10/2025 8:30 AM

Active

Impacted Customers: 5,364

Suspected Reason: Under investigation

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 16/10/2025 3:00 PM

VIC - Postcodes 3305 — 03/10/2025 8:10 AM

Active

Impacted Customers: 3,305

Suspected Reason: Under investigation

Service Impacted: Mobile 4G Services

Expected Time for Resolution: To be determined, our network team are on the case and investigating.

Last Update: 16/10/2025 3:00 PM

International Roaming Restrictions in Russia — 06/10/2025 12:00 AM

Active

Suspected Reason: Russia has put in International Roaming restrictions since 6th October 2025. This will impact the ability to receive the Warning and Welcome SMS notifications. Voice services are not expected to be impacted and should be fully available.

Service Impacted: International Roaming

Expected Time for Resolution: Undetermined

Last Update: 15/10/2025 6:23 PM

Resolved Outages

NSW - Postcodes 2358, 2359, 2422, 2431, 2440, 2447, 2448, 2449, 2460 — Resolved

Resolved

Impacted Customers: 1,772

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 16/10/2025 8:30 AM

SA - Postcodes 5153, 5201 — Resolved

Resolved

Impacted Customers: 259

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 13/10/2025 8:30 AM

NSW/VIC - Postcodes 2648, 2738, 2739, 3496, 3498, 3500, 3501 — Resolved

Resolved

Impacted Customers: 3,499

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 12/10/2025 3:00 PM

SA - Postcodes 5211, 5212, 5213, 5214 — Resolved

Resolved

Impacted Customers: 1,776

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 12/10/2025 3:00 PM

QLD - Postcodes 4870, 4872, 4880, 4882, 4883, 4884, 4885, 4887 — Resolved

Resolved

Impacted Customers: 13,391

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 12/10/2025 3:00 PM

VIC - Postcodes 3364, 34354, 3444, 3446, 3447, 3448, 3521, 3522, 3523, 3539, 3550, 3551, 3557, 3558, 3559, 3561, 3563, 3570, 3572, 3608, 3612, 3623, 3624, 3662, 3875 — Resolved

Resolved

Impacted Customers: 3,837

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 12/10/2025 3:00 PM

SA - Postcodes 5221, 5222, 5223 — Resolved

Resolved

Impacted Customers: 1,290

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 12/10/2025 3:00 PM

NSW - Postcodes 2738 — Resolved

Resolved

Impacted Customers: 2,019

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 12/10/2025 9:45 AM

WA - Postcodes 6429, 6430, 6431, 6443 — Resolved

Resolved

Impacted Customers: 420

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 12/10/2025 9:45 AM

QLD - Postcodes 4406, 4417, 4422, 4423, 4487 — Resolved

Resolved

Impacted Customers: 259

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 11/10/2025 5:15 PM

TAS - Postcodes 7320, 7321, 7322, 7325 — Resolved

Resolved

Impacted Customers: 1,087

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 11/10/2025 1:15 AM

QLD - Postcodes 4352, 4702, 4720, 4723 — Resolved

Resolved

Impacted Customers: 2,834

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 11/10/2025 1:15 AM

NSW, VIC - Post Codes 2640, 3311, 3312, 3691, 3695 — Resolved

Resolved

Impacted Customers: 1,648

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 11/10/2025 1:15 AM

NSW, SA, VIC - Post Codes 2648, 3490, 3496, 5311, 5333, 5340, 5341 — Resolved

Resolved

Impacted Customers: 375

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 08/10/2025 3:00 PM

TAS - Postcodes 7310, 7315 — Resolved

Resolved

Impacted Customers: 1,471

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 08/10/2025 3:00 PM

NSW/VIC - Postcodes 2738, 2739, 3498, 3500, 3501 — Resolved

Resolved

Impacted Customers: 2,627

Service Impacted: Mobile 4G Services

Summary: Under investigation

Resolved: 08/10/2025 3:00 PM