QLD - Postcodes 4723, 4742, 4745, 4746
— 20/10/2025 10:30 AM
Active
Impacted Customers: 2,724
Suspected Reason: Under investigation
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 05/12/2025 8:00 AM
QLD - Postcodes 4378, 4380
— 03/12/2025 12:25 PM
Active
Impacted Customers: 1,298
Suspected Reason: Under investigation
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
QLD - Postcodes 4581, 4655, 4800, 4876, 9998, 9999
— 03/12/2025 8:35 AM
Active
Impacted Customers: 1,125
Suspected Reason: Under investigation
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
WA - Postcodes 6725, 6726
— 03/12/2025 8:25 AM
Active
Impacted Customers: 1,484
Suspected Reason: Under investigation
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
NT - Postcodes 0850, 0852, 0853
— 30/11/2025 4:30 PM
Active
Impacted Customers: 397
Suspected Reason: 4G service outage due to site failure
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
WA - Postcodes 6721, 6722
— 30/11/2025 1:25 PM
Active
Impacted Customers: 427
Suspected Reason: 4G service outage due to site failure
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
WA - Postcodes 6330
— 29/11/2025 9:20 AM
Active
Impacted Customers: 1,234
Suspected Reason: 4G service outage due to site failure
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
QLD - Postcodes 4680, 4800
— 26/11/2025 8:25 AM
Active
Impacted Customers: 4,069
Suspected Reason: Under investigation
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
NT - Postcodes 0822, 0880
— 16/11/2025 9:15 AM
Active
Impacted Customers: 1,246
Suspected Reason: 4G service outage due to site failure
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
NSW - Postcodes 2440, 2450, 2454, 2456, 2460, 2474
— 01/11/2025 12:15 PM
Active
Impacted Customers: 1,332
Suspected Reason: 4G service outage due to site failure
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
QLD - Postcodes 4377, 4382, 4800, 4858, 4859, 4860, 4871, 4879
— 30/10/2025 2:58 PM
Active
Impacted Customers: 2,191
Suspected Reason: Telstra Network (Hardware/Software/Config)
Service Impacted: Mobile 4G Services
Expected Time for Resolution: To be determined, our network team are on the case and investigating.
Last Update: 04/12/2025 3:00 PM
International Roaming Restrictions in Russia
— 06/10/2025 12:00 AM
Active
Suspected Reason: Russia has put in International Roaming restrictions since 6th October 2025. This will impact the ability to receive the Warning and Welcome SMS notifications. Voice services are not expected to be impacted and should be fully available.
Service Impacted: International Roaming
Expected Time for Resolution: Undetermined
Last Update: 15/10/2025 6:23 PM